Online
Process
You may use
the following methods to place a fund withdrawal request through online mode: -
Website
Post login, go to "Funds" option, and select the
"Payout" option.
Select the Bank Details in which you
wish to receive the funds (in case of multiple bank accounts)
You will be able to view the maximum
withdrawal balance on screen. Accordingly, you may enter the amount you wish to
withdraw and click on Submit button.
Disclaimer
Fund
withdrawal requests received till 5:00 PM are processed on the same day on best
efforts basis wherein the amount is transferred to the registered bank account
of the customer by late evening.
The
requests placed post 5:00 PM are processed on next day and the ones received on
Settlement Holidays are processed on the next business day.
Note: Fund withdrawal is subject to clearance as per a Company’s RMS
Policy.
Mobile App (Agnik)
Customers may download our mobile
application i.e. Agnik from play
store. This app can be used on Android as well as IOS platforms. You may
login with your User ID & enter OTP/ MPIN.
Post login, click on “Profile” option on the right-side bottom
of the page and select “Withdraw”
option to withdraw funds from your Trading account.
Disclaimer
Fund
withdrawal requests received till 5:00 PM are processed on the same day on best
efforts basis wherein the amount is transferred to the registered bank account
of the customer by late evening.
The
requests placed post 5:00 PM are processed on next day and the ones received on
Settlement Holidays are processed on the next business day.
Note: Fund withdrawal is subject to clearance as per a Company’s RMS
Policy.
WhatsApp
For the convenience of the customers, we have provided
Funds Withdrawal Option on WhatsApp. Customer has to send “Hi” to mastertrust WhatsApp Number i.e. +918860330033 from
registered mobile number to place the request. Steps to place a request are: -
- Send “Hi”
to mastertrust WhatsApp Number i.e. +918860330033.
- Then go to Menu and select “Existing Customer” Option.
- Under “Existing
Customer” Option, enter the Client Code & Date of Birth for
Authentication.
- Post successful authentication, a Self-Care Menu
would appear where in select “Fund
Withdrawal” Option as depicted below.
- Then enter the amount you wish to withdraw.
- Post entering the amount, an OTP will be sent to
client’s registered Mobile Number. Enter the OTP and press Submit tab;
the request will be captured at our end for further processing.
Offline Process
You may use
the following methods to place a fund withdrawal request through offline mode:
-
Customer may call on our Helpdesk number i.e. 08069991111
from their registered mobile number or can send an email on [email protected] from
their registered email ID to raise a fund withdrawal request.
Below mentioned details should be provided while placing a fund
withdrawal request received via email.
Trading Code
Amount that is to be withdrawn
Bank Account Details in which the client wants to receive the funds
(applicable in case of multiple account
Fund
withdrawal requests received till 5:00 PM are processed on the same day on best
efforts basis wherein the amount is transferred to the registered bank account
of the customer by late evening.
The
requests placed post 5:00 PM are processed on next day and the ones received on
Settlement Holidays are processed on the next business day.
Note: Fund withdrawal is subject to clearance as per a Company’s RMS
Policy.